Pro Audio Group (Australia) Pty Ltd – Warranty Policy

Goods

Goods” are all products from the below brands purchased from authorised Australian resellers;

  1. Alto Professional

  2. M-Audio

  3. F-Zone

  4. Zzyzx

Entity providing this Warranty

This Warranty is given by Pro Audio Group (Australia) Pty Ltd (ACN 151 896 374) (“PAG”).

Warranty against defects

PAG warrants that the Goods will be free from defective workmanship and materials during the warranty period (“Warranty”).

Please see the section of this document titled “How to make a Warranty claim” for information on how to make a claim under this Warranty and what PAG will do if Goods are defective.

Warranty is provided in addition to guarantees

The Goods come with guarantees that cannot be excluded under the Australian Consumer Law. The Purchaser is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The Purchaser is also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sole and exclusive warranty

This Warranty is the sole and exclusive warranty granted by PAG in respect of the Goods and, except for other rights and remedies of the Purchaser under the Australian Consumer Law (which are described above), will be the sole and exclusive remedy available to the Purchaser in respect of the Goods.

PAG does not authorise any employees or representatives of any reseller nor any other person to purportedly provide any additional warranties, or to purportedly extend the duration of the Warranty beyond the relevant Warranty Period on behalf of PAG.

PAG’s liability

The repair, replacement or refund of the defective Goods or parts at PAG’s election will constitute complete fulfilment of all liabilities and responsibilities of PAG to the Purchaser under this Warranty and, subject to any guarantees, remedies and liabilities that cannot be excluded under the Australian Consumer Law, will constitute full satisfaction of all claims, whether based on contract, negligence, and strict liability otherwise.

PAG will not be liable to the Purchaser or in any way responsible for any incidental or consequential economic or property damage, except to the extent that PAG is in breach of the guarantees provided to the Purchaser in accordance with the Australian Consumer Law, or applicable legislation from time to time.

Warranty Period

The Warranty Periodfor the Purchaser to make a claim pursuant to this Warranty is the relevant period set out below. 

 
Brand Warranty Period

(Commencing on the date of purchase and ending on the number of years or days set out below from the date of purchase)

Alto Professional
  • 2 years on Truesonic Mk2 Series loudspeakers and Subwoofers
  • 1 year on all other products
M-Audio
  • 1 year on all products
F-Zone
  • 1 year on all products
Zzyzx
  • 1 year on all products
 

Exclusions from Warranty

This Warranty does not apply:

  • to the appearance of any Goods;

  • to any supplied Goods the exterior of which has been damaged or defaced, subjected to misuse, abnormal service or handling, or altered or modified in design or construction;

  • if the Goods have been used or handled improperly or other than in accordance with the instructions in the owner’s manual, abused, or misused, damaged by accident or neglect or in being transported;

  • if the defect is due to the product being repaired or tampered with by anyone other than an authorised PAG Service Centre;

  • if the defect is caused by the Goods being subjected to any unauthorised modifications or connections, unauthorised opening or repair, repair by use of unauthorised parts, leaked batteries, accident, force majeure (e.g. lightning strike, bushfire etc.), or other acts beyond PAG’s reasonable control (including but not limited to damage by fire, flood, etc); or

  • to death or injury which occurs to persons resulting from any cause other than proven negligence of PAG, its employees or representatives. 


How to make a Warranty claim

In order to enforce the rights under this Warranty, the Purchaser must register their product online at http://www.proaudiogroup.com.au/warranty within 6 months of the date of purchase.

A claim made by a Purchaser during the Warranty Period, must be in writing, specify the alleged defect and, be accompanied with the Proof of Purchase. The Proof of Purchase must clearly list the model and serial number of the Goods, state the date of purchase of the Goods, the place of purchase of the Goods, provide a description of the Goods and the price paid for the Goods.

The claim and Proof of Purchase must be sent by post or email to:

Warranty Claims Division

Pro Audio Group (Australia) Pty Ltd 30/398 The Boulevarde
Kirrawee, NSW, 2232
Telephone : 02 9521 4844 Facsimile : 02 9521 4222

Email : service@proaudiogroup.com.au


Upon receipt of a claim, PAG will issue to the Purchaser a Return Authority Number, as an acknowledgment that the claim has been lodged by the Purchaser.

Once a Return Authority Number is issued the claim will then be assessed by PAG. The cost of transportation of the Goods will be borne by the Purchaser. PAG may then, at its discretion, repair, replace with a new or remanufactured equivalent, or refund the Goods or part of Goods, depending on the nature of the claim, at no charge to the Purchaser for parts or labour. If the claim is found not to be valid, the Purchaser will be advised accordingly and PAG will not repair, replace or refund the Goods or any part of the Goods.

This warranty is effective from November 1, 2016